Refund and Returns Policy

Last updated: 29 October 2026

Need help with an order? Please email Kyle at kyle@falklandscoffeeroasters.com with your order number. We are a small business in the Falkland Islands, where international returns can be slow and expensive. We will work with you to find a fair, practical solution. Please contact us before paying to send anything back.

Depending on the issue, we may arrange a replacement or refund without asking you to return the item. Return arrangements are agreed individually; your legal rights are not dependent on our discretion or approval.

If something is wrong

If your coffee or merchandise is damaged, faulty, unsafe or not as described, let us know as soon as you can. A description and photos, if available, help us understand the problem. Photos are helpful, but are not a condition of your legal rights. Do not consume coffee that appears unsafe.

We will provide the remedy you are entitled to, such as a replacement or refund. If a return is necessary, we will arrange it with you and cover reasonable necessary return costs. We will consider whether the issue can be resolved without an overseas return, particularly for damaged or unsafe food.

Cancelling or changing your mind

Contact us as soon as possible to change or cancel an order. If it has not been dispatched, we will cancel it and refund your payment, including delivery. Pre-orders can also be cancelled before dispatch. Where pre-orders are offered, payment is taken when ordering and an order containing pre-order items is dispatched together when everything is ready.

For a change-of-mind return of unopened coffee or merchandise, tell us within 14 days of receiving it. If a return is needed, send it within 14 days of telling us, unless we agree a longer period. This is the time to post it, not for it to reach us. No reason is needed to exercise a cancellation right. Please keep coffee sealed; clothing may be tried on for fit but should not be worn or washed.

For opened coffee or a request outside this window, please still get in touch. We will consider what we can reasonably do, without promising a refund in every case. This does not restrict any cancellation right or remedy the law gives you. Sale items have the same applicable rights as full-price items.

Return arrangements and postage

Please email us to confirm the appropriate return address and whether a return is needed. Do not assume you need to post a parcel to the Falklands. For change-of-mind returns you pay the return postage; costs depend on your location and the agreed destination. Pack items securely and keep proof of postage. Contacting us for arrangements does not delay or remove your legal right to cancel.

Refunds

Refunds go to the original payment method. For cancellation before dispatch, we issue the refund within 14 days of cancellation. For a returned order, we issue it within 14 days of receiving the goods or proof that you posted them, whichever is earlier. If we agree that no return is needed, we issue the refund within 14 days of that agreement, or sooner where the law requires. Your card issuer may take additional time to show it.

Cancelling a whole order includes a refund of standard outbound delivery. Extra premium delivery costs are refunded where legally required. We do not charge a restocking fee, although a lawful deduction may apply for handling beyond what is necessary to check the goods.

Overseas delivery and missing parcels

Orders ship from the Falkland Islands. Standard overseas postage is untracked and can take several weeks or longer because of flights, onward transport and customs. We keep a photograph at the post office as evidence of posting, not proof of delivery.

If your parcel is delayed or missing, contact us so we can investigate and arrange the appropriate remedy. Untracked postage and long journeys do not remove our responsibility for the order or your rights if it does not arrive.

Contact and correspondence

Falklands Coffee Roasters is a small coffee business based in Stanley, Falkland Islands. Contact Kyle at kyle@falklandscoffeeroasters.com. Our UK correspondence address is: Falklands Coffee Roasters, 27 Brookfield Crescent, Hampsthwaite, HG3 2EE, United Kingdom. This is a correspondence address; our coffee is roasted and dispatched from the Falkland Islands. Please email us to confirm return instructions before sending goods to this address.

This policy does not limit any mandatory consumer rights that apply to your purchase.